For organisations of all stripes and sizes, the COVID-19 pandemic has been a challenge. Whether you’ve benefited from a huge increase in online sales or been swamped with customer service calls, whether you have a desk-based team all happily working from home or delivery drivers out on the road at all hours, your IT infrastructure will have played a critical role in keeping your business up and running – and so will your IT team.
Maintaining good end-user experiences throughout this period was – and still is, in most cases – key to the longer term sustainability of your enterprise. Where IT performance, availability and security issues aren’t dealt with quickly and efficiently, it can cause huge reputational damage or loss of business.
If you don’t have visibility of remote workers when it comes to productivity, engagement, access, network security and a host of other areas, how do you know things are functioning as they should be? There may be problems you’re not aware of, and if you are aware you may be struggling to find the root cause.
Such problems are compounded by the fact that your IT team are working remotely themselves, with a proportion off on sick leave at any given time. And at the same time, this department is being relied on to support other staff with their IT needs and likely firefighting demand and downtime issues.
For 15 years now, we’ve been vendor-independent consultants specialising in application and network performance monitoring, so we know which software will give you the visibility you need to track your business metrics. Our solution architects are able to identify new ways to use tools you already have to tackle new problems, as well as recommending tools that will integrate with your existing infrastructure.
There are numerous examples of software that can be deployed quickly and remotely to provide better visibility of your key data. To give just two, you can use:
- Ixia’s Hawkeye to run tests from end user laptops or mobile devices, quickly understanding how their home environment is impacting access to key business services.
- Instana to gain 1 second granularity into application performance and issues, supporting key containerised applications. This SaaS platform provides immediate visibility of key web applications such as e-commerce.
We offer support to deploy these solutions quickly and easily, with remote configuration and installation or even technical staff on-site where necessary. By exploring what the most helpful solutions might be for your circumstances, you can use data to your advantage to make better business decisions now and improve your monitoring capability permanently.
Head of Technical Services
Responsible for pre and post sales technical support to your enterprise and for ours.
Call us today on 01782 752 369
KedronUK, Kern House, Stone Business Park, Stone, Staffordshire ST15 0TL