Solutions: IT Service management.
Service management is the frontline of IT.
You need the tools to monitor service availability and performance, but you also need to aggregate their data for efficient workflow management.
Perhaps the limitations of your current software are holding your business back? Perhaps your organisation has grown and you need to scale service management to fit?
We help you get the complete visibility and meaningful oversight you need to provide the best possible service to your users.
Want to talk to us about your ITSM challenges? Get in touch.
Service desk integration
Make managing employee and customer services easy. By correlating your IT ops and sec ops data with your ITSM platform, you can quickly and easily determine the root cause of user-reported service and performance issues. So your team can work smarter rather than harder.
Configuration management databases
Having intelligent monitoring and management systems in place means you can be clever about configuring and updating your infrastructure. Ensure you have a fast and fuss-free way to identify devices affected by recall notices or security risks, for example, and update your technology without any hitches.
Provisioning and automation
Need to speed up asset and data provisioning? Planning to migrate or consolidate datacentres? Planning for service outages intelligently can reduce the business impact and maintain seamless end user experience We can advise on the right products to help with these tasks, and help you to link provisioning processes with your monitoring and control systems so they can be safely automated.
Our clients include
Call us today on 01782 752 369
KedronUK, Kern House, Stone Business Park, Stone, Staffordshire ST15 0TL