The global COVID-19 pandemic has, in more organisations than will ever admit it, exposed business continuity plans as tick-box formalities with little to no value in a real crisis.
In our tech-enabled world, we’ve begun to take it for granted that the IT systems and devices we rely on ‘will just work’. That’s turned out not to be the case, with many organisations facing issues with licensing, availability and connectivity, for example. Even those contingencies that were in place didn’t account for the speed and scale of change that we’ve had to deal with in the last few months.
Some enterprises have found gaps in their ability to track productivity and engagement among employees working from home. That’s not to mention issues with monitoring network availability, application performance and security at a time when new technologies are being adopted and infrastructures rapidly adapted.
While most organisations will have got to the functioning stage by now, there are inevitably compromises being made due to the nature of working from home. On the surface, operations may seem to be running smoothly, but how is your business being impacted? Will your business’ reputation suffer because you simply can’t see the issues you’re having with, for example, employee productivity or app availability?
To make a proper plan and make sure that plan is working, you have to ensure business continuity is measurable. This will more than likely include metrics that are not typically visualised by your IT monitoring dashboards, but which are central to monitoring business performance, such as productivity and engagement, absentee rates and supply chain deliverables.
Our team has developed Business Continuity Dashboards which link data from multiple sources to provide an overview of your key business metrics, so that you have remote visibility of performance against your SLAs in every aspect of operations. Root cause analysis can be conducted, and problems addressed to ensure good customer experiences are maintained. When a crisis hits you can carry on as close to usual as possible, but you’ll also be able to tell at a glance what ‘usual’ is.
Let’s face it, things aren’t going to go back to normal. A successful and sustainable transition out of lockdown will mean learning the lessons available in your data to make more informed business decisions. But you need visibility to be able to see and analyse what that data is telling you. Whether the gaps that have been exposed are on security, on operations or on networks, now is the time to get better visibility and improve your monitoring capability permanently.
We believe that those organisations which take the time to reflect on what they’ve learned will be proactive in using monitoring technology to future-proof their enterprise. They will put themselves in a position to emerge stronger from this devastating pandemic.
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