It has almost become a cliché to say that IT is closely aligned to the business, however it is still a very relevant topic to senior IT Executives.
KedronUK can help organisations to take key performance metrics from IT and Business Systems and map them to the impact on key Business Services.
We do this through our process of defining Service Models and building Service Configuration Management schemas.
Information is provided on our Business Value Dashboards, which use the latest web technologies to show you the current status of your key business services, within your NOC or on your mobile device.
Your IT systems deliver services that run your business, so you need to monitor them in the right context.
With over ten years’ expertise in this area you can be confident that Kedron can deliver a solution that’s right for your business. Very often we find that customers are faced with similar questions or challenges when selecting the best platform for their requirements. These include:
- How do I correlate IT System Performance data with Business Performance data, to build a true picture of Business Service health?
- We have multiple systems used by different teams. All have valuable data relating to a service; how can we organise that, understand one systems dependency on another and then show that information in one place? Where is the best place to start when building service Models?
- How to I keep the information up to date as our services evolve or we add a new services?
From the initial meeting to the full deployment of the system across your business, we will be with you every step of the way to help you get the best from the recommended solution. We start by carrying out a full assessment of your Business Service environment and technologies, and interview the key stakeholders within your business relating to each Business Service.
Following this comprehensive appraisal we will make a written recommendation regarding the technology/ies that will best satisfy your project brief and why, and outline a full Project Plan for delivery.
To help ensure the seamless integration of the solution into your business,we will project manage the design, installation, configuration and training processes, working in partnership with you through the solution life cycle to ensure a smooth implementation that delivers immediate results to offer maximum return on investment.