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Overview

Kedron has a long history of working with some of the UK’s largest Managed Service Providers, helping them to improve the visibility and efficiency of services delivered to their customers.

We understand the typical challenges faced by these types of organisations and partner with them to meet these, providing service up sell opportunities where relevant.

Key Areas for Managed Service Providers

Automation

Automates complex and time-consuming tasks, such as measurement provisioning, reporting and root cause analysis (RCA) via policy-based discovery and automation engines, as well as automatic RCA.

Also automatically validates and maintains device configurations in large-scale networks

Service Dashboards and Visibility

Providing your customers with availability and capacity reports is now a fairly standard requirement on all IT Outsource contracts. However, increasingly both the customers themselves and the Service Delivery Managers within the providers require advanced visibility of the services being delivered via customer portals available in NOC’s on POC’s and on mobile devices.

Reduction of Mean Time To Repair (MTTR)

A problem occurs on a customer account and you need to resolve it fast, but is it the network, server hardware or the application that is causing the issue? What’s more,it could also be an intermittent problem, causing the added complication that by the time you investigate the isssue it has gone away.

We provide solutions to help reduce your MTTR.

Download The Latest White Paper

This White Paper provides a vendor independent view of the key factors that should be considered when selecting a Network Management System (NMS) The guide is aimed at IT Professionals working within the Enterprise, Government or Education sectors who have been tasked with researching the market in order to select the best fit solution for their network.

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Get Free Advice

We offer a free technical assessment for Network and Application Performance Management strategy (More info). Book yours today without obligation.

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Kedron helped us to find an appropriate solution, and assisted with the planning and implementation of the Correlsense SharePath product. After some fine tuning we are now able to see a measure of the transactions times our staff experience and where that time is taken up.

David Swayne, Chief Information Officer,London South Bank University

Our Clients

  • Camden
  • Vodafone
  • SCC
  • timico
  • William Hill