Kedron has a long history of working with some of the UK’s largest Managed Service Providers, helping them to improve the visibility and efficiency of services delivered to their customers.
We understand the typical challenges faced by these types of organisations and partner with them to meet these, providing service up sell opportunities where relevant.
Key Areas for Managed Service Providers
Automates complex and time-consuming tasks, such as measurement provisioning, reporting and root cause analysis (RCA) via policy-based discovery and automation engines, as well as automatic RCA.
Also automatically validates and maintains device configurations in large-scale networks
Service Dashboards and Visibility
Providing your customers with availability and capacity reports is now a fairly standard requirement on all IT Outsource contracts. However, increasingly both the customers themselves and the Service Delivery Managers within the providers require advanced visibility of the services being delivered via customer portals available in NOC’s on POC’s and on mobile devices.
Reduction of Mean Time To Repair (MTTR)
A problem occurs on a customer account and you need to resolve it fast, but is it the network, server hardware or the application that is causing the issue? What’s more,it could also be an intermittent problem, causing the added complication that by the time you investigate the isssue it has gone away.
We provide solutions to help reduce your MTTR.