The idea behind a Kedron solution is that we help you become more proactive and identify issues before they impact on your end users. However, we work in the real world and know that with some types of issues that is not always possible.
We provide practical solutions that allow you to quickly pinpoint root causes and resolve performance-impacting problems.
A problem occurs and you need to resolve it fast, but is it the network, server hardware or the application that is causing the issue? What’s more, it could also be an intermittent problem, causing the added complication that by the time you investigate the issue it has gone away.
We provide solutions that quickly identify the root cause of the problem and, in addition, record the relevant network and application transactions to storage. This allows you effectively go back in time and investigate a problem that occurred in the past. We find this cuts down Mean Time To Resolution (MTTR) dramatically.
When we engage with a new client we carry out a full assessment of their technical and business requirements, their current tools strategy, the personnel resource available to manage the software, the key services delivered by the network and the actual scope of the environment our solution will be working within.
Only at this point will we then make a written recommendation to you regarding which technology/ies we believe will satisfy your project brief- and why.
We will project manage the design, installation, configuration and training processes and continue to work with you through the solution life cycle to ensure your business continues to get maximum return on investment.
Click here to request a Sample of a client recommendation document.
Relevant Technology Partners
All of our technology partners have the capability to fill gaps within our clients’ management capabilities. However, the following solutions offer particular benefits to those wishing to consolidate their view of management sources.