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Call us today on 01782 752 369

Overview

Often companies manage their IT estate by location or device type. Following the principles of ITIL, Kedron works with clients to manage IT from a Service perspective instead.

Your Challenge

It’s almost certain that your users won’t call up your help desk and say: “It appears that our access switch has gone down”. Instead they will tell you they are having problems connecting to CRM or e-mail.

That’s the way users see IT and that’s probably the way, in an ideal world, you would like to manage it.

Kedron’s Approach

We will work with you to establish what your key services are , what physical and virtual IT elements make up this service and how they all come together to produce a package that meets your needs.

Once we have this information we will model these services into our solutions, including an understanding of redundancy, what is a service critical outage and what is simply an operational problem that needs addressing.

We then represent this information in our own unique iService dashboards.

Only at this point will we then make a written recommendation to you regarding which technology/ies we believe will satisfy your project brief and why.

We will then project manage the design, installation, configuration and training processes, working with you through the solution life cycle to ensure your business gets maximum return on investment.

Click here to request a Sample of a client recommendation document.

Relevant Technology Partners

All of our technology partners have the capability to fill gaps within our clients’ management capabilities. However, the following solutions offer particular benefits to those wishing to consolidate their view of management sources.

    • Correlsense

      Correlsense

      Gartner recognised Transactional based APM solution providing Real User Monitoring from end users right though multiple tiers within the data centre.

    • Infosim

      Infosim

      Offers a scalable, distributed Service Assurance Platform ideal for large enterprises and telecommunications companies.

    • ServiceView

      Interlink

      Interlink Software is a market leader in providing Advanced Performance Analytics and Business Service Management, that enable you to manage your IT pro-actively and as an integrated part of the business.

Download The Latest White Paper

This White Paper provides a vendor independent view of the key factors that should be considered when selecting a Network Management System (NMS) The guide is aimed at IT Professionals working within the Enterprise, Government or Education sectors who have been tasked with researching the market in order to select the best fit solution for their network.

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Get Free Advice

We offer a free technical assessment for Network and Application Performance Management strategy (More info). Book yours today without obligation.

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The solution provides us with a comprehensive view of our network enabling us to track down issues, see operational trends, and generate reports. It’s been such a successful addition to our network management approach that without it we would be severely limited in our ability to manage the network efficiently.

Gary Simpkins, Network Manager,SCC

Our Clients

  • Camden
  • Vodafone
  • SCC
  • timico
  • William Hill