Often companies manage their IT estate by location or device type. Following the principles of ITIL, Kedron works with clients to manage IT from a Service perspective instead.
It’s almost certain that your users won’t call up your help desk and say: “It appears that our access switch has gone down”. Instead they will tell you they are having problems connecting to CRM or e-mail.
That’s the way users see IT and that’s probably the way, in an ideal world, you would like to manage it.
We will work with you to establish what your key services are , what physical and virtual IT elements make up this service and how they all come together to produce a package that meets your needs.
Once we have this information we will model these services into our solutions, including an understanding of redundancy, what is a service critical outage and what is simply an operational problem that needs addressing.
We then represent this information in our own unique iService dashboards.
Only at this point will we then make a written recommendation to you regarding which technology/ies we believe will satisfy your project brief and why.
We will then project manage the design, installation, configuration and training processes, working with you through the solution life cycle to ensure your business gets maximum return on investment.
Click here to request a Sample of a client recommendation document.
Relevant Technology Partners
All of our technology partners have the capability to fill gaps within our clients’ management capabilities. However, the following solutions offer particular benefits to those wishing to consolidate their view of management sources.