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IT Service Modelling and Visualisation

ServiceView is a Professional Service package provided by industry Experts, Kedron - Service Assurance Specialists (SAS). The service provides Clients with performance visibility of their key IT Services in one unified dashboard by discovering and modelling virtual and physical elements of IT into logical services. Our dashboards help IT Operations manage their IT Estate the way that End-Users see and experience it - by the services that they use.

Why use this service?

This service is designed for clients that wish to manage IT in context of the services they deliver. By organising IT elements in this way, when a service goes out of SLA, it is easy to establish which component or team is reponsible and therfore resolve the problem faster. Our dashboards understand dependencies, so only provide you with the root cause of any performance affecting issues.

Benefits

  • End to End Service Visibility
  • Dashboards Delivered as a Service - No Capital Expenditure
  • See root cause instantly
  • Dashboards available on mobile devices.


Technology & People

Provision of fully functional and realtime service dashboards, managed and supported by our in house IT Service Management Experts.


Results

Following the delivery of the NetCheck service, a complete Service Engagement Report is provided to the client detailing our findings and also including any recommendations with regards to any perfromance issue identified or redundant technologies discovered.


Download latest White Paper

Key Considerations for IT Professionals When Selecting an APM Solution.This paper has been written to assist IT Professionals who have been tasked with researching the Application Performance Management market space.

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Get Free Advice

We offer a free technical assessment for Network and Application Performance Management strategy (More info). Book yours today without obligation.

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The London Borough of Camden was blind to the types of data that traversed the network until we deployed Observer. Kedron came in, sat down with us and together we identified areas which needed to be monitored.We purchased the product and deployed it with them. Now we have been able to fault find application performance issues 10x as fast as we had done in the past.

Fabio Negro – Data Centre and Networks Manager,London Borough of Camden

Our Clients

  • Camden
  • Vodafone
  • SCC
  • timico
  • William Hill