IT Service Modelling and Visualisation
ServiceView is a Professional Service package provided by industry Experts, Kedron - Service Assurance Specialists (SAS). The service provides Clients with performance visibility of their key IT Services in one unified dashboard by discovering and modelling virtual and physical elements of IT into logical services. Our dashboards help IT Operations manage their IT Estate the way that End-Users see and experience it - by the services that they use.
Why use this service?
This service is designed for clients that wish to manage IT in context of the services they deliver. By organising IT elements in this way, when a service goes out of SLA, it is easy to establish which component or team is reponsible and therfore resolve the problem faster. Our dashboards understand dependencies, so only provide you with the root cause of any performance affecting issues.
- End to End Service Visibility
- Dashboards Delivered as a Service - No Capital Expenditure
- See root cause instantly
- Dashboards available on mobile devices.
Technology & People
Provision of fully functional and realtime service dashboards, managed and supported by our in house IT Service Management Experts.
Following the delivery of the NetCheck service, a complete Service Engagement Report is provided to the client detailing our findings and also including any recommendations with regards to any perfromance issue identified or redundant technologies discovered.