Enterprise Change and Configuration Management

“If a problem occurs within your Enterprise, something has changed. Identify what has changed and you have identified the root cause of the problem”

NNT provides an easy to use solution for defining, managing and maintaining an effective Performance, Change and Configuration Management Policy for your entire IT infrastructure.

By encompassing all characteristics of configuration and performance attributes for servers, PCs, Applications, Network Devices & Firewalls - NNT solutions allow you to pinpoint any deviation from a ‘known, trusted and compliant state’ across your entire IT infrastructure. NNT solutions provide:

• Application & Server Management – all aspects of Server Performance, Change and Configuration Management


• Network Management – complete Network Change and Configuration Management (NCCM)


• Workstation Management – full PC Configuration Management


• Compliance Management – configurable compliance templates allow you to assess compliance for your entire IT estate against internal and external compliance standards


• Instant identification of problem areas from the Desktop to the Host Machine and everything in between – NNT will help you get your IT infrastructure into a known and working state. Following that, any departure from that state will represent a change. NNT software identifies all changes whether they are configuration, availability, or health related. Identify what’s changed and you identify the root cause of problems


• Automated configuration back up and restoration for all configurable items


• Integration with Event and Incident Management systems for complete ITIL oriented IT management

Gartner Group research suggests up to 80% of unplanned workload is due to unauthorized changes to IT Infrastructure

The NNT flagship product, Change Tracker Enterprise™, used in conjunction with the NNT Angel ™ range of desktop and server monitoring agents, fully support your move towards ITIL™ Service Delivery Management, allowing you to implement and audit a baseline for the critical factors that will determine your ability to deliver quality, cost effective and reliable IT Services to your users and meet Auditor requirements.

The NNT methodology for change and configuration management can be defined as follows

• Define configuration policy – Get configurations into a known, compliant and trusted state


• Monitor changes to configuration and performance metrics that may affect compliance with both your internal Configuration Management Policy and external Corporate Governance Policies


• Audit all changes and reconcile these with your ServiceDesk Change Management system as part of your change and configuration process


• Clearly identify any breach of compliance


• Quickly identify & remediate unauthorized changes to return systems to the last known, compliant and working state